Delivery and returns
If you are not fully satisfied with your order, our Guarantee of Satisfaction will ensure that you obtain a refund. Simply follow the guidelines explained in this section.
Our Guarantee to You
Our Guarantee of Satisfaction is unconditional. If you find adidas hardware products purchased from our web site don't perform to your needs (subject to normal wear and tear), return your order for a refund.
Because we want you to be 100% satisfied, you can return your purchase(s) made at adidashardware.com within 7 days of receipt. Please follow the instructions on your packing slip. All return packages must be shipped using the return label from the carrier or with some other form of traceable shipment. We cannot assume responsibility for misdirected or lost shipments.
You may return your adidas purchase within 28 days from receipt for a full refund. If the return falls outside of this period, or the item is worn, damaged or not in its original packaging, we cannot accept the returned items and cannot give a refund. Clothing returns can only be accepted if the original label/ hangtag has not been removed.
adidashardware.com does not exchange products. If you wish to exchange a product, you will need to return your purchase for refund and place a new order. It is only possible to get a refund on returns when the return is in line with our return policy.
Damaged or Defective Products
For us, quality is paramount. We thoroughly test all our products in real-life conditions to ensure they are fully capable of standing up to the uses for which they were designed. It is extremely rare for our products to be damaged or defective.
Returned products are inspected and refunded if the damage is the result of a manufacturing defect or deviation from factory specifications. We undertake to fully refund the cost of any defective products. If the problem was caused by reasons other than materials quality or assembly process, the original product is returned to you. We do not refund products:
- Obtained from a source other than adidashardware.com
- Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
- Damaged by misuse or activities other than the intended
- Damaged through incorrect assembly or not following assembly instructions or other special instructions within the product manual
Please note the life expectancy of any adidas product depends on the individual using the product, the conditions of use, and the characteristic wear patterns of the user. adidas hardware products damaged by normal wear and tear or that have exceeded the reasonable life of the product are not replaced.
Our Customer Service team is available to assist you Monday through Friday from 9am – 6pm. Please don't hesitate to contact us with your questions and comments. Call us at 0800 440 2459 or e-mail us at firstname.lastname@example.org
Please note, we cannot cover the cost of return unless the product is faulty.
To arrange a return, please call your respective customer service number from our support page to arrange a return.
For UK orders please call +44 (0) 800 440 2459
For Austria, Belgium, Luxembourg, Netherlands, Germany please call +49 (0) 6431 58463 13
Alternatively, you can send an email to email@example.com with the following details:
- Your Order number
- Your telephone number
- Reason for return
If you have lost your return documents, please contact customer service at 0800 440 2459 so we can provide you with new ones.
Make sure you pack the item in its original packaging including the original and attached labels/hangtags in the case of clothing items.
Please include a copy of your delivery note inside your parcel.
Once you have contacted your respective customer service team, a return address will be provided.
All return packages must be shipped using a service that tracks packages, such as with UPS or FedEx. Then you can use the service provider's Online tracking system to know when we have received your package.
The length of time your return is in transit is beyond our control, although once we do receive your return we will process it as quickly as possible. We therefore need to allow at least 14 days to receive and process your return. Although adidas hardware will refund the money within 2 days after processing your return, your bank or credit card company may require additional time to process your refund and for it to reach your account. We'll notify you via e-mail once we've received and processed the returned product(s). We'll refund the value of the product(s) total. Refunds will be given in the same form of payment as the original purchase.
The EU Waste Electrical and Electronic Equipment (WEEE) Directive requires all Member EU countries to maximise the separate collection, reuse and recycling of WEEE. The UK WEEE Regulations (derived from this Directive) applies to all Electrical and Electronic Equipment (EEE) placed on the market in the UK covered by the scope of these Regulations.
Under the UK WEEE Regulations, “Producers” are required to mark all relevant EEE with a “crossed-out wheelie bin” symbol to remind consumers not to discard WEEE in the domestic waste stream. RFE Europa Ltd. encourages all of its customers to make note of this symbol and avoid putting any WEEE in your domestic waste bin(s) or container(s).
Under the UK WEEE Regulations, “Distributors” are required to provide a “take-back” system which allows customers (end users) the opportunity to return (or “take-back”) their WEEE to a Producer free of charge, when supplying new EEE on a like-for-like basis.
RFE Europa Ltd. supports the reuse and recycling of WEEE as there are several environmental benefits of doing so, such as: Reduction of raw material and energy usage, prevention of landfill, prevention of hazardous and/or toxic materials present in some WEEE contaminating the environment.
As a Producer under the UK WEEE Regulations, RFE Europa Ltd. complies with its Producer Obligations by being registered as a Member of the WEEECare Compliance Scheme and obtaining the WEEE Producer Registration Number – WEE/FH2199TW
As a Distributor under the UK WEEE Regulations, RFE Europa Ltd. allows for its customers and end users of the EEE placed on the market in the UK to return WEEE back to us free of charge on a like-for-like basis for new EEE purchased. Such WEEE can be returned by contacting us through our website or please contact WEEECare on 0844 800 2004.
If you would prefer us to collect your WEEE from your premises, please contact us as there will be a collection charge for such WEEE from your premises and delivery of such WEEE to an Approved Authorised Treatment Facility (AATF). The charge will only cover the cost of transportation and handling and will not include any cost in relation to the treatment or reprocessing of WEEE as defined by the Regulations.
Alternatively, there is a network of recycling centres across the UK where consumers and end users of WEEE can also take WEEE free of charge to be discarded, reused and/or recycled. The complete list of locations can be found at: www.recyclenow.com
In addition, if a retailer supplying new EEE from retail premises with a sales area relating to EEE of at least 400m², the retailer must provide for the takeback of very small WEEE free of charge to the end user, who has no obligation to buy EEE of an equivalent type.